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Finding and sending erl files

Erl(*.erl) files are log files that GameGuard creates every time it is executed. You can receive further assitance on problems concerning GameGuard that were not able to be solved through the methods in the FAQ.

Five ERL files ( npgl.erl, npgg.erl, npgmup.erl, npsc.erl, npgm.erl) are created inside the GameGuard folder, located within the game folder, every time the game is executed. Please send us erl files to, when a problem arises. We will perform a thorough analysis of the Erl files and let you know a solution to the problem.

* Please explain in detail the symptoms of the error in your mail.
* In some cases, not all of the five log files may exist. Please send us all of the erl files in the GameGuard folder.

[Finding erl files]
Step 1. Right-click on the corresponding game icon and select Properties.

Step 2. Select the Shorcut tab, and then click on the Find Target button.

Step 3. Find the GameGuard folder in the corresponding game folder.

Step 4. Find the files npgg.erl, npgl.erl, npgm.erl, npgmup.erl and npsc.erl in the GameGuard folder. (not all five of them may exist.)


<When you cannot see the file extensions inside the GameGuard folder>

Step 1.
Select the Tools menu in the GameGuard folder and select Folder Options.

Step 2.
Select the View tab, uncheck the “Hide extensions for knows file types” option, and then click Apply and then OK.

Problem is still not solved?
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